Our work, with measurable results.
From AI agents that take over customer questions to portals that reduce days of administration to minutes. Each figure shows the period and context: no decorative pictures.
AI AGENT CUSTOMER SERVICE 2026
AI support agent for an online store
Problem. Two employees, about two hundred questions per week via email, chat and WhatsApp: and in the evening, when customers are shopping, no one is available. Intervention. One agent on all three channels, linked to the order system and fed by a knowledge base; If you have any complaints or doubts, he will refer you to a human being, including a summary.
80%
of the questions answered independently
< 30 s
average response time, even in the evening
25 h
back per week for the support team
MEASURING TIME: 3 MONTHS AFTER LIVE, FIGURES STABLE · CUSTOMER RATING SUPPORT 4.2 → 4.7 / 5
- SECTOR
- Webshop in home accessories (NL)
- CHANNELS
- Chat widget, email, WhatsApp Business
- STACK
- OpenAI · REST API · webhooks · vector database
"De agent antwoordt netter en sneller dan wij op onze beste dag. Ons team houdt eindelijk tijd over voor klanten die écht aandacht nodig hebben." — EIGENAAR, WEBSHOP IN WOONACCESSOIRES
CUSTOMIZED SOFTWARE PORTAL 2025
Customer portal for an installation company
Problem. Assignments via telephone, email and WhatsApp, planning in Excel on one laptop, hours on notes: everything was stored three times in three systems. Intervention. One portal for assignments, planning, time registration and invoicing, delivered in sprints: the first module was running after four weeks.
10 a.m
less administration in the office per week
0×
double entry: everything recorded one more time
14 → 2
days until invoice after completion of the job
MEASURED ON OFFICE ADMINISTRATION AFTER FULL ROLL-OUT · PROJECT 2025
- SECTOR
- Installation company, North Holland
- MODULES
- Assignments · planning · hours · invoicing · customer status
- STACK
- custom development (PHP) · MySQL · accounting package link
"Onze planner was eerst bang dat hij werk kwijt zou raken. Nu is hij de grootste fan — en de facturen gaan dezelfde week nog de deur uit." — OPERATIONS MANAGER, INSTALLATIEBEDRIJF
WEBSITE RELAUNCH 2026
Website relaunch for a recruiter
Problem. A heavy WordPress theme: more than five seconds of loading time on mobile, outdated vacancies and declining Google positions: while expensive vacancy platforms were paid. Intervention. Completely hand-built site with its own vacancy module, JobPosting structured data and careful redirects.
3×
faster: from more than 5 s to less than 1.5 s
+40%
applications via your own website
Top 3
in Google for the most important vacancy terms
MEASURING TIME: 3 MONTHS AFTER GOING LIVE VS. SAME PERIOD ONE YEAR EARLIER
- SECTOR
- Recruitment agency (niche)
- SCOPE
- Site + vacancy module + application flow with CV upload
- STACK
- HTML/CSS/JS · JobPosting Data · Core Web Vitals · 301s
"Vroeger stelde ik een vacature plaatsen uit omdat het zo'n gedoe was. Nu staat alles er dezelfde dag op — en we zijn minder afhankelijk van dure platforms." — EIGENAAR, RECRUITMENTBUREAU
AUTOMATION PROCESS 2026
Workflow automation for a wholesaler
Problem. Each request was retyped into four systems; a quote took an average of two days: and whoever quotes first wins the job. Intervention. An AI step reads requests and fills the CRM, the system builds the draft quotation; the employee checks and decides. After approval, confirmation and invoice are processed automatically.
2 d → 2 h
to a sent quotation
3 p.m
saved per week on office staff
−80%
input errors in quotes and invoices
HUMANS REMAIN IN FINAL CONTROL: THE SYSTEM PROPOSES, THE EMPLOYEE DECIDES
- SECTOR
- Wholesale of technical parts
- FLOW
- Request → CRM → quotation → agreement → invoice
- STACK
- OpenAI · email parsing · CRM and accounting link
"Onze binnendienst controleert nu concepten in plaats van ze op te bouwen — de offerte ligt vaak binnen twee uur bij de klant." — OPERATIONS MANAGER, GROOTHANDEL
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