General terms and conditions

These general terms and conditions (version July 2026) apply to all quotations, agreements and deliveries from AgentsLabs.

Article 1: Definitions

• AgentsLabs: the contractor, reachable via info@agentslabs.net.
• Client: the natural or legal person with whom AgentsLabs enters into an agreement.
• Agreement: every agreement between AgentsLabs and the client for the provision of services, including the design, building, hosting and maintenance of websites, custom software and AI agents.
• Material: all data provided by the client, such as texts, images, logos, corporate identity and login details.

Article 2: Applicability

These conditions apply to every quotation, agreement and delivery between AgentsLabs and the client. General (purchasing) conditions of the client are expressly rejected. Deviations from these conditions are only valid if agreed in writing.

Article 3: Quotations and conclusion

All quotations are without obligation and valid for thirty days, unless stated otherwise. An agreement is concluded as soon as the client accepts the quotation in writing (including by e-mail), or as soon as AgentsLabs starts implementation with the client's consent. Quotations are based on the information provided by the client; The client guarantees its accuracy and completeness.

Article 4: Execution of the assignment

AgentsLabs executes the agreement to the best of its knowledge and ability, in accordance with the requirements of good workmanship. All agreements have the character of a best-efforts obligation. AgentsLabs cannot guarantee any results for results that are (partly) dependent on third parties: such as the behavior of AI models, external APIs, search engines or hosting platforms.

The stated (delivery) periods are indicative and never apply as a deadline. We discuss changes to the assignment (additional or reduced work) in advance, including the consequences for price and planning.

Article 5: Client cooperation

The Client provides all materials, information and access that are reasonably necessary for the implementation in a timely manner and provides feedback within the agreed periods. Delay in delivery pushes the schedule back by the same period. The Client guarantees that he is entitled to use the supplied material and indemnifies AgentsLabs against claims from third parties in this regard.

Article 6: Prices and payment

All prices are exclusive of VAT and other levies, unless stated otherwise. Payment is made within 14 days after the invoice date. In the event of late payment, the client is legally in default and the statutory (commercial) interest and reasonable collection costs are due. In the event of non-payment, AgentsLabs may suspend work until payment has been made.

Article 7: Delivery and completion

After delivery, the client will have a test period of 14 days to assess the work. The assignment is considered accepted as soon as the client approves the work, puts it into use, or as soon as the test period expires without written notification of defects. Minor defects that do not significantly hinder use do not constitute grounds for refusal of acceptance; AgentsLabs will repair these within a warranty period of 30 days after acceptance.

Article 8: Intellectual property

All intellectual property rights to the custom development developed by AgentsLabs: including the code: rest with AgentsLabs until the client has fully fulfilled all obligations under the agreement. After full payment, these rights are transferred to the client, to the extent permitted by law.

Third-party components: such as open-source libraries, fonts, plugins and AI models: are subject to the licensing terms of the respective suppliers; the client obtains a right of use in accordance with those licenses. Until full payment, the client only has a non-exclusive, revocable right of use. AgentsLabs may use the work delivered as a reference in its portfolio, unless otherwise agreed in writing.

Article 9: Liability

AgentsLabs' liability is limited to compensation for direct damage and up to a maximum of the invoice amount of the assignment (or part of the assignment) to which the liability relates. Liability for consequential damage: including lost profits, missed savings, loss of data and damage due to business interruption: is excluded. The Client is responsible for making backups of its own data, unless expressly agreed otherwise.

Article 10: Hosting and maintenance

If AgentsLabs provides hosting or maintenance services, it will make every effort to ensure the highest possible availability. There is no service level agreement (SLA) or guaranteed uptime unless this has been expressly agreed in writing. Planned maintenance will be announced in advance where possible. AgentsLabs is not liable for disruptions or interruptions at third parties, such as internet providers, domain registrars or cloud platforms.

Article 11: Confidentiality

The parties will keep all confidential information that they obtain from each other in the context of the agreement strictly confidential, both during and after the agreement, and will use it exclusively for the purpose of the agreement.

Article 12: Force majeure

AgentsLabs is not obliged to fulfill any obligation if it is prevented from doing so as a result of force majeure, and in that case no compensation is due. If the force majeure lasts longer than 60 days, both parties have the right to terminate the agreement in writing, with settlement of work already performed.

Article 13: Duration and termination

An assignment ends by operation of law after delivery and acceptance, except for ongoing services. Agreements for ongoing services (such as hosting and maintenance) are entered into for an indefinite period and can be terminated by both parties in writing with a notice period of one month. In the event of premature termination of an assignment by the client, the work already performed and costs incurred are due.

Article 14: Applicable law and disputes

Dutch law applies to all agreements with AgentsLabs. Parties will first try to resolve disputes through consultation. If this is not possible, the legally competent court will hear the dispute, unless mandatory law prescribes otherwise.